Conflict Resolution in Healthcare Organizations

Monday, July 12, 2021, 12:00 AM - Tuesday, July 12, 2022, 12:00 AM

One hour conflict management seminar that will help staff members of the healthcare team rethink the way they define, manage, and prevent conflict.

Launch date: 7/12/2021
Expiration date: 7/12/2022

1. Incorporate a three step process for resolving conflicts that they cannot prevent
2. Think critically about the individuals role in creating, maintaining, or resolving conflict within team.
3. Discuss and apply proven communication techniques that will equip them with the proper tools to address conflicts appropriately and effectively when necessary
4. Identify the varying levels of conflict that exist and an outcome based strategy for resolving, reducing, or eliminating conflict with contextual understanding

How to obtain continuing education credits after viewing the webinar: 

1. Sign in or create a new account by clicking "Sign In" in top left corner. *If you previously participated in a CME activity accredited by IU but do not know your password, please enter your email address and click on the 'Forget Your Password' button. Your password will be emailed to you.
2. Click the Tests tile and Launch Website to view the webinar.
3. After the webinar, click the Tests tile to attest to completing the activity.
4. Click the MyCME button and click the Evaluations and Certificates tile. 
5. Choose the Type of Credit, complete the CME Evaluation, and click Submit.
6. On the Evaluations and Certificates page, click Download Certificate

In support of improving patient care, this activity has been planned and implemented by Indiana University School of Medicine and Area Health Education Center (AHEC). Indiana University School of Medicine is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Nurses
Indiana University School of Medicine designates this activity for a maximum of 1.0 ANCC contact hours.  Nurses should claim only the credit commensurate with the extent of their participation in the activity.

Physicians
Indiana University School of Medicine designates this enduring activity for a maximum of 1.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Social Workers
Indiana University School of Medicine has been approved by the Indiana Social Worker, Marriage and Family Therapist and Mental Health Counselor Board to provide Category I Continuing Education program.  This activity qualifies for 1.0 Category I CEU as outlined by the Indiana Behavioral Health and Human Services Licensing Board.

REFERENCES
Carter, Sean. Takeover. 11 Sept. 2001, https://audio-ssl.itunes.apple.com/itunes-assets/AudioPreview128/v4/93/3d/b8/933db8ad-3415-fdbd-56dc-d7185edbecd1/mzaf_2542489424888728464.plus.aac.p.m4a

Griffin, Em. A First Look at Communication Theory. McGraw-Hill Higher Education, 2014.
“Ifa , the Law of Sacrifice, and Keys to Living Your Best Life – Ayele Kumari, PhD / Chief Dr. Abiye Tayese.” Ayele Kumari, PhD / Chief Dr. Abiye Tayese, 30 Aug. 2018, 
https://ayelekumari.com/ifayele-blog/ifa-the-law-of-sacrifice-and-keys-to-living-your-best-life/

Lee, Bruce. Bruce Lee Artist of Life. Tuttle Publishing, 2018.

Miller, Katherine. Organizational Communication: Approaches and Processes. Cengage Learning, 2014.

Mohammed, What I. Wish I. Knew-Narda. Wayne Dyer - When You Change the Way You Look at Things. YouTube, 2 July 2013, https://www.youtube.com/watch?v=CmCkvamDZLs

Resilience | Definition of Resilience at Dictionary.Com.” Www.Dictionary.Com, 
https://www.dictionary.com/browse/resiliency Accessed 23 June 2021.

“Resolution | Definition of Resolution at Dictionary.Com.” Www.Dictionary.Com, 
https://www.dictionary.com/browse/resolution. Accessed 23 June 2021

Subramaniam, Arundhati. THE BOOK OF BUDDHA. Penguin UK, 2009.

Trauma | Definition of Trauma at Dictionary.Com.” Www.Dictionary.Com, 
https://www.dictionary.com/browse/trauma Accessed 23 June 2021.

For questions about accessibility or to request accommodations please contact the IUSM CME office at 317-274-0104 or [email protected] One week advance notice will allow us to provide seamless access. Please ensure to specify the accommodations you need in order to participate.

AMA PRA Category 1 Credits™ (1.00 hours), Non-Physician Attendance (1.00 hours), Social Work Category I CEU (1.00 hours), ANCC Contact Hours (1.00 hours)