Betsy Vance, MSN, RN, CEN, RN-BC is the Director of Nursing Practice and Innovation at Eskenazi Health in Indianapolis. She has worked at Eskenazi Health (formally Wishard Health Services) for over 20 years. Betsy received Bachelor of Nursing degree from Purdue University in 1999. She completed her Master of Health Care Informatics degree from the University of Colorado in 2020 and is currently enrolled in the Doctor of Nursing Practice Executive Leadership program also at the University of Colorado. Betsy began her career as a student nurse extern and then a staff nurse in what is now the Michael & Susan Smith Emergency Department, one of the busiest emergency departments in the state of Indiana, which includes the Smith Level I Shock Trauma Center. Betsy later transitioned to leadership roles in the Eskenazi Health organization, including emergency department performance improvement/quality assurance coordinator and the emergency department clinical informatics process improvement coordinator, and chief nursing information officer. In her current position of director of nursing practice and innovation, Betsy applies her expertise to clinical workflow evaluation and process improvement and then translates clinical workflow and nursing best practice. Additionally, Betsy leads numerous interprofessional projects leveraging and incorporating systems thinking, lean principles, evidence-based practice, supporting roles working top of license and developing nursing practice. Betsy has been recognized for her contributions to patient safety and has been part of three projects awarded the Indianapolis Coalition for Patient Safety Patient Safety Hero Award. Betsy is a board-certified emergency nurse (CEN) through the ENA, board-certified informatics certification through the ANCC, and has earned her Lean Six Sigma Healthcare Black Belt. A special part of Betsy’s role at Eskenazi Health is her volunteer work with the Pet Therapy program. Gus is her Australian Labradoodle who visits patients, employees, and visitors spreading love, joy, and happiness as part of building resiliency and mind-body-spirit engagement.